1. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process
To initiate a return, please contact our customer support team at support@pufftray.com. They will guide you through the return process and provide you with a return authorization number (RMA). Returns without a valid RMA may not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service and keeping the receipt as proof of shipment.
4. Refunds
Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original payment method within 3 days. Please note that the refund amount may be subject to deductions for any applicable restocking fees or return shipping charges.
5. Exceptions
The following items are non-returnable:
– Personalized or customized items
– Final sale items
Refund Policy:
1. Refunds
We strive to provide a hassle-free shopping experience, and we stand behind the quality of our products. If you receive a defective item or if your order is damaged during shipping, please contact us within 7days of receiving the item to initiate the refund process.
2. Refund Process
To request a refund, please contact our customer support team at support@pufftray.com. We may require photographic evidence or a detailed description of the issue. Our team will assess your request and guide you through the refund process.
3. Refund Method
Refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, it may take [number of days] for the refund to appear in your account.
4. No Refunds or Exchanges for Used Items.
Please note that we cannot offer refunds or exchanges for items that have been used. It is essential to return the item in its original, unused condition to be eligible for a refund or exchange.
We believe that setting clear guidelines regarding the eligibility of used items for refunds or exchanges is fair to both our customers and our business. If you have any questions or need further clarification, please don’t hesitate to reach out to our customer support team.
5. Deductions
In some cases, a refund may be subject to deductions. This can include restocking fees or return shipping charges if applicable. We will communicate any deductions to you before processing the refund.
Exchange Policy:
1. Exchanges
If you need to exchange an item, we offer exchanges for eligible products within 7 days from the date of delivery. The item must be in unused condition, in its original packaging, and meet the exchange criteria outlined below.
2. Exchange Process
To request an exchange, please contact our customer support team at support@pufftray.com. They will guide you through the exchange process and provide you with an exchange authorization number. Exchanges without a valid authorization number may not be accepted.
3. Exchange Shipping
Customers are responsible for any shipping costs associated with the exchange, unless the exchange is due to a mistake on our part (e.g., wrong size or color). We recommend using a trackable shipping service and keeping the receipt as proof of shipment.
4. Exchange Eligibility
Exchanges are subject to product availability. If the requested item is out of stock, we will work with you to find a suitable alternative or provide a refund.
Please note that exchanges are not available for used items. It is essential to return the item in its original, unused condition to be eligible for an exchange.
We believe that this policy ensures fairness and maintains the quality of our products. If you have any questions or need further clarification, please do not hesitate to contact our customer support team at support@pufftray.com .
5. Exceptions
The following items may not be eligible for exchange:
– Personalized or customized items
– Final sale items
– Items that have been used